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Francisco Manalo
Incorporación 15 abr 2021
·
Última actividad 27 oct 2021
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Actividad total
22
Votos
13
Suscripciones
5
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Última actividad de Francisco Manalo
Francisco Manalo creó una publicación,
Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.
End Goal
Need to create a web widget or CTA button with a talk number that supports IVR
Any workarounds/suggestions would be helpful!
Publicado 22 jul 2021 · Francisco Manalo
1
Seguidor
2
Votos
1
Comentario
Francisco Manalo creó una publicación,
Goal: Prevent agents from sending the same macros
Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to.
Question: Is there a way to view the macros used in a ticket for our agents to leverage real time?
Publicado 14 abr 2021 · Francisco Manalo
0
Seguidores
4
Votos
3
Comentarios
Francisco Manalo creó una publicación,
Issue
Agents do not have a live update of how many tickets they have replied to
End Goal
Create a Dashboard in Explore that agents can view while working to gauge their daily performance
Publicado 12 mar 2021 · Francisco Manalo
5
Seguidores
1
Voto
0
Comentarios
Francisco Manalo hizo un comentario,
Hello!
Would I be able to create a live ticket tracker by employee?
Ver comentario · Publicado 10 mar 2021 · Francisco Manalo
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