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Oscar Maynard

Incorporación 15 abr 2021

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Última actividad 13 nov 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Oscar Maynard

Oscar Maynard hizo un comentario,

ComentarioMigrating to messaging

Hi, I can't find any documentation about whisper mode beyond the mention in this article?

Ver comentario · Publicado 16 ago 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioTicket automation and collaboration

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this? 

Ver comentario · Publicado 29 jun 2021 · Oscar Maynard

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Oscar Maynard creó una publicación,

Publicación Q&A - Tickets and email

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

Publicado 29 jun 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioZendesk messaging

Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

Ver comentario · Publicado 11 may 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

This is fantastic!

Ver comentario · Publicado 16 abr 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioZendesk messaging

Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

Ver comentario · Publicado 22 feb 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioTicket basics

Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?

For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?

Ver comentario · Publicado 16 feb 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioChat best practices and recipes

Hi @..., swapping them around seems to have done the trick! Thank you :) 

Ver comentario · Publicado 04 feb 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioChat best practices and recipes

I've set up this trigger, but it's still sending the message when an agent is serving the customer?

Ver comentario · Publicado 03 feb 2021 · Oscar Maynard

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Oscar Maynard hizo un comentario,

ComentarioMigrating to messaging

Fantastic news @...! Thanks for remembering me. :)

Ver comentario · Publicado 02 feb 2021 · Oscar Maynard

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