Pam Morrissey
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Última actividad de Pam Morrissey-
Pam Morrissey hizo un comentario,
Zendesk Support - Any news on this one? I agree with Alex. The existing sort is not logical.
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Pam Morrissey creó una publicación,
Last assignment to resolution time in Business Hour
We have a group of agents where their full resolution time is measured from the last assignment timestamp to the ticket solve timestamp. I am struggling with how to apply business hours versus cale...
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Pam Morrissey creó una publicación,
Agent Workspace - Unsaved Error
We recently transitioned to the Agent Workspace and agents are reporting that once they update a ticket and save the status, the pop-up appears that there are unsaved changes to the ticket. Is any...