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Jessica Strozyk
Incorporación 15 abr 2021
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Última actividad 20 nov 2024
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Última actividad de Jessica Strozyk
Jessica Strozyk creó una publicación,
Generative AI agent tools can only be used in written responses. Since the majority of our tickets are calls, we need to be able to exclude those tickets from the analysis of generative AI usage. Since call tickets are resolved much faster, it skews the results for the full resolution time in favour of the “No AI usage tickets”.
Publicado 22 oct 2024 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Do you have any information on when the Generative AI agent tools dataset will be expanded? For example we really need to be able to filter for ticket channel since the majority of our tickets are call tickets where these tools cannot be used. Since call tickets are resolved much faster than email and web tickets, it currently looks like not using Generative AI tools leads to much faster ticket resolution. The only way to get valid information would be to exclude call tickets from the analysis.
Ver comentario · Publicado 22 oct 2024 · Jessica Strozyk
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Hi Eugene Orman,
I am getting the "already contains aggregators" error message, however, the formula still works and returns the expected results. It is a double D_COUNT. If I replace the D_COUNT in the first formula with VALUE, the error message disappears but the result is empty. If I replace the D_COUNT in the second formula with SUM instead, I have the same issue. Is it safe to ignore the warning in that case?
Ver comentario · Publicado 10 may 2024 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Hi Ifra Saqlain,
Thanks, that worked. Unfortunately, it broke the language selection that we have in the footer – it was not possible to select a different language anymore. Any idea why?
I used dynamic content instead of the text:
document.querySelector(".upload-dropzone span").innerHTML = ""{{dc.add_file}}"";
Ver comentario · Editado 26 mar 2024 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Thanks for all this helpful information.
I have another question: Is it also possible to edit the "Add file or drop files here" text?
Ver comentario · Publicado 21 mar 2024 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
The German translation right now is "angesagte Beiträge" which means either "announced contributions" or "hip/popular contributions" in a sort of old fashioned colloquial way.
It's also not the only translation in the Guide that is a little odd or even incorrect. We regularly get feedback from our Polish customers and colleagues that there are language mistakes in the widget. It would just be nice, in general, if there were a way to edit texts/translations in Guide/widget.
Ver comentario · Publicado 02 jun 2023 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Nice feature. Is it possible (or will it be possible) to adjust the displayed heading? "Featured articles" is fine but the German translation is a bit funny.
Ver comentario · Publicado 25 may 2023 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Are there more updates coming to this page? The order by most recent update is not working for me. We have many groups and it is really hard to find the ones I'm looking for when I cannot order them alphabetically.
Ver comentario · Publicado 12 may 2023 · Jessica Strozyk
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Jessica Strozyk hizo un comentario,
Hi Hope,
I think this might be because you are using "sum" as an aggregator. So it just adds up all the IDs.
Ver comentario · Publicado 03 ene 2023 · Jessica Strozyk
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Jessica Strozyk creó una publicación,
The Web Widget has some standard texts, that are not customizable (e.g., the heading on top of the search result). It would be very nice to be able to change those texts, especially since some of the translations provided by Zendesk are incorrect (e.g.,"Czołówka wyników" in the example below).
Publicado 22 nov 2021 · Jessica Strozyk
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