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Greg Williams

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Greg Williams

Greg Williams hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

Ver comentario · Publicado 23 ene 2021 · Greg Williams

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Greg Williams hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

Ver comentario · Publicado 21 ene 2021 · Greg Williams

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Greg Williams creó una publicación,

Publicación Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

Publicado 20 ene 2021 · Greg Williams

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Greg Williams creó una publicación,

Publicación Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

Publicado 20 ene 2021 · Greg Williams

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Greg Williams hizo un comentario,

ComentarioFormatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

Ver comentario · Publicado 19 ene 2021 · Greg Williams

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Greg Williams creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

Publicado 31 dic 2020 · Greg Williams

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