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Shane Hughes

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Última actividad de Shane Hughes
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    Shane Hughes hizo un comentario,

    1. Objects and rules
    2. ...
    3. Business rules
    4. Using the "Hours since" condition in automations

    Hi, How do I define the business hours in "(business) greater than"?

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    • Shane Hughes
    • Creación
    • 0 votos
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    Shane Hughes hizo un comentario,

    1. Email
    2. ...
    3. Managing your email
    4. Setting your allowlist and blocklist to control email support requests

    We often have users forward "DELIVERY FAILED" messages asking the IT team to investigate them. Is there any way we can unblock these, instead of manually restoring them?

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    • Shane Hughes
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    Shane Hughes creó una publicación,

    Importing Users

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg org structure in Gsuite and office and contacts details. I know I can do it manu...

    • Shane Hughes
    • Creación
    • 2 seguidores
    • 1 comentario
    • 1 voto
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    Shane Hughes creó una publicación,

    Excel/CVS import

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, We get a daily email into zendesk support with an Excel of the status of all our current orders. At the moment we open the excel and copy the status and tracking numbers to the tickets by match...

    • Shane Hughes
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos