Kirsten
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Actividad total24
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Última actividad
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Resumen de la actividad
Última actividad de Kirsten-
Kirsten creó una publicación,
Prevent mass replies on linked incident tickets based on status
We plan to use the problem-incident ticket types feature for reported bugs. We want the linked incident tickets to have on hold status while the issue is still unresolved. In case the customers re...
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Kirsten hizo un comentario,
Hi! Great to see this is already being planned! Any updates on the timeline for this?
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Kirsten creó una publicación,
Downloading queries give only raw data
PlaneadaOn Insights, downloading the tables would give you a csv or excel file with the data organized exactly how you prepared it. On Explore, however, downloading queries give you a raw data export, whic...
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Kirsten hizo un comentario,
Hi, we're actually looking into a week starting Saturday. Also, I've tried to follow this recipe from https://support.zendesk.com/hc/en-us/articles/360025301513-Explore-recipe-Using-a-Sunday-to-Sat...
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Kirsten creó una publicación,
Allow day customization for Week attributes
CompletadaIn Explore, it seems the week starts on Mondays by default, but it would be great if we have a way to customize this as our reporting starts on a different day. Ideally the customizable attribute w...