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Jay K

Incorporación 15 abr 2021

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Última actividad 14 dic 2023

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44

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12

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19

RESUMEN DE LA ACTIVIDAD

Última actividad de Jay K

Jay K hizo un comentario,

ComentarioUsing Built by Zendesk apps

Paxton Cooper Idea to move this app into the core product.  This functionality should be built into the field manager functions in the Admin panel 

Ver comentario · Publicado 14 dic 2023 · Jay K

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Jay K creó una publicación,

PublicaciónZendesk AI EAP - Generative AI

Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

Publicado 06 dic 2023 · Jay K

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Jay K hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Chris Fassano  Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...

Ver comentario · Publicado 04 ago 2022 · Jay K

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Jay K hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@... Will you get this information added to a HC article?  Seems like a BIG gap in knowledge sharing with your customers. 

cc:  Jafar Al-Hassan

Ver comentario · Publicado 04 ago 2022 · Jay K

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Jay K hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?  

We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use.  Works well.. 

Ver comentario · Editado 03 ago 2022 · Jay K

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Jay K hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi.  Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/

 

Ver comentario · Publicado 03 ago 2022 · Jay K

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Jay K hizo un comentario,

ComentarioTicket customization

@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields... 

Ver comentario · Publicado 23 feb 2022 · Jay K

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Jay K hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

Ver comentario · Publicado 12 ene 2022 · Jay K

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Jay K creó una publicación,

Publicación Feedback - Ticketing system (Support)

Couldn't really find the right board to make this post, so I picked one with more traffic. :)

We're looking to hire a Customer Service, Operations Manager - Tools and Process.  Please forward to anyone you might think would be interested. 

Cheers!

See job posting below. 

https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f

 

Thx 

 

Jay

Publicado 01 mar 2021 · Jay K

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Jay K hizo un comentario,

ComentarioUsing Built by Zendesk apps

@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer.  See the post by Chris Fassano

Ver comentario · Publicado 20 ene 2021 · Jay K

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