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Lyreco

Incorporación 15 abr 2021

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Última actividad 03 feb 2022

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Última actividad de Lyreco

Lyreco hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

The new audit log interface in Admin center have some good ideas, but seems not finish.

Should be interesting to add a lot of other filter : 

- filter per item

- date AND Hours

- on the previous one we were able to select a specific item and get its history, not possible anymore

Ver comentario · Publicado 25 ene 2022 · Lyreco

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Comentario de la comunidad Feedback - Ticketing system (Support)

@... Here is the issue we encountered everyday.

We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care.

And often, the sales rep wants to transfer the email received to another customer care service.

But even if he sends it to another email address, the email comes back to the side conversation of the ticket, and the other customer care service does not see it and does not have any alert.

It is really business impacting.

Ver comentario · Publicado 05 feb 2020 · Lyreco

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Lyreco hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Can you integrate something on side conversation also for :

- when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket.

 

Thank you

Ver comentario · Publicado 04 feb 2020 · Lyreco

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Comentario de la comunidad Feedback - Ticketing system (Support)

I'm totally agree.

To not be able to act on the ticket when it is closed. OK.

But why can't we use as a condition ? it's available on the trigger settings.

I think it is important to be capable of answering to a side conversation on a closed ticket by triggering it !

 

We lost a lot of messages.

Ver comentario · Publicado 09 ene 2020 · Lyreco

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