Pedro Rodrigues (opservator.com)
Zendesk consultant at Opservator.com • Current Zendesk Community profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Votos107
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Comentarios
Votos de actividad por Pedro Rodrigues (opservator.com)-
Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...
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This is a complicated topic with some "hidden dangers" (see Heather's comment here, for example). As Heather notes, the main problem with automatically resolving tickets based on words or expressio...
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Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this. It allows us to search tickets according to multiple parameters, and even choose which attributes we w...
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@... realmente são dois editores diferentes, e o do Guide ainda tem algumas limitações. No entanto, no Guide podemos editar o arquivo style.css, consequentemente criando novos estilos para o texto....
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Olá @..., tal como indicado neste comentário, os passos são os seguintes: Abrir o editor do seu 'template' do Guide No arquivo request_page.ebs, procurar secção mark_as_solved <!-- Comentar --> ...
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Olá @..., é possível partilhar todas as condições do gatilho, por favor? Se aplicável, oculte qualquer informação confidencial/privada/etc.
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Obrigado pelas imagens. Já experimentou remover a condição de usuário atual, só para tentar confirmar que é esse o ponto crítico afetando o gatilho?
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Hi @..., you can obtain this information with Zendesk Explore. One of the available attributes is 'Requester email'.
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Hi @..., you can achieve that with Zendesk Explore. I don't have the exact link because you'd need to go to access it via your account at https://yoursubdomain.zendesk.com/explore#/new-query to cre...
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Hi Nico, I assume the difference is because you only have one active ticket form. In other words, you don't see it because you probably have 1 ticket form (I have two ticket forms, so I am able to ...