Joanne Wells

Wow, it looks like this feature has been in demand for over a year.  I am new to Zendesk and need to remove the cc on specific "new" tickets.   What I really need to do is remove specific addresses from the "cc" or "to" lines because they are addresses that generate tickets themselves.  This is similar to a blacklist, but we still want the email to come in, we just need those addresses to be removed upon entry.