David Garceau
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Última actividad de David Garceau-
David Garceau hizo un comentario,
Hello ZENDESK, is anyone there paying attention to this need???? To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer. I will be following up on it today and if ...
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David Garceau hizo un comentario,
There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work d...
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David Garceau hizo un comentario,
Agreed on this, it should be up to the away agent if they can take transferred calls or not.
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David Garceau hizo un comentario,
I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on th...
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David Garceau creó una publicación,
Agent "Total Online Time" reporting.
PlaneadaNow that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we do...