Martijn Snels • pluscloud.nl - Zendesk Premier Partner
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Última actividad de Martijn Snels • pluscloud.nl - Zendesk Premier Partner-
Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
As the API is not documented right now, and I see many people are requesting this, I wanted to share our reverse engineered unofficial documentation of the Ticket Content Pins API Endpoint. This in...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Lisa Wong I noticed in the API endpoint I found this is available for any external content that is indexed in the Federated Search feature. Once the API documentation is added to the developer docu...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Nice! Will there be an option to pin an article via the app framework or API? Dan Cooper There seems to be a 'ticket_content_pins' endpoint, but it's not documented yet.
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Hi Zac Garcia, where can we provide feedback and ideas on the current Agent Home or report any issues? I've just listed them below for you now. Issues & Questions Tickets do not disappear when you...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Thanks Anurag Singh!
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner creó una publicación,
Bug - Inline images are being removed on any GPT action
When an inline attachment is added in the text, currently the image gets overwritten with an Markdown code that later when submitting the ticket doesn't get parsed as a message
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner creó una publicación,
Control over salutation and signature
At the moment, the OpenAI GPT feature adds a salutation and signature to every message. Even when a signature is already set up on the account, it's still adding a signature at the end of the messa...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Katarzyna Karpinska We now have reports from customers that actually want to have the article contents back in the messages. For an example, many software companies (like Zendesk itself) use it to ...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Toby Sterrett I noticed this message where you confirm the signature should be above the quoted text of a Side Conversation. Does this apply to quotes of comments in the tickets as well? We do not ...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner hizo un comentario,
Toby Sterrett We often get feedback from agents that say the blue dot in the Side Conversation button for new activities is not visible enough. Would this be something that is in scope of this chan...