Daniel

Actividad total

66
Última actividad

29 de agosto de 2023 21:10
Miembro desde

15 de abril de 2021 15:36
Siguiendo

0 usuarios
Lo siguen

0 usuarios
Votos

18
Suscripciones

27

Resumen de la actividad

Última actividad de Daniel

Daniel creó una publicación, 10 de agosto de 2023 21:07
Webhook for slack returns error 400 no_text
1. Comunidad
2. Zendesk APIs
There are some great articles on here that helped me set up a webhook to push updates to Slack via triggers. However, I am now trying to use "Zendesk Events" to notify a Slack channel that we've ha...
- Daniel
- Creación 10 de agosto de 2023 21:07
- 3 seguidores
- 2 comentarios
- 0 votos
Daniel creó una publicación, 3 de julio de 2023 00:37
Knowledge Linked - Assigning
1. Comunidad
2. Zendesk Suite Q&A
Does anyone know of a way to stop tickets being assigned to the Agent who inserts the Help center link? Example in screenshot We bulk-create tickets via an API and recently updated the templates ...
- Daniel
- Editado 3 de julio de 2023 00:39
- 2 seguidores
- 1 comentario
- 1 voto
Daniel hizo un comentario, 15 de septiembre de 2022 00:26
Hi, it says in the above table that a customers can be banned with Messaging & Sunshine with partner support. Is this explained or expanded upon anywhere?
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- Daniel
- Creación 15 de septiembre de 2022 00:26
- 0 votos
Daniel hizo un comentario, 28 de julio de 2022 21:32
I'm a bit concerned to see others are experiencing the same issues as our account and have been unable to find a resolution. We're in the process of collecting all the screen recordings, HAR and pe...
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- Daniel
- Creación 28 de julio de 2022 21:32
- 2 votos
Daniel hizo un comentario, 27 de julio de 2022 23:43
We've recently moved to Agent Workspace and have noticed a big impact to performance, with increased latency, hangtime and timeout errors. This seems to impact chat Agents in particular, so I am cu...
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- Daniel
- Creación 27 de julio de 2022 23:43
- 1 voto
Daniel hizo un comentario, 27 de julio de 2022 21:58
Do the "pages viewed" only show pages where the requester was logged in? Or if the customer logs in once they get to a form do the Agents see the pages viewed prior to logging in and submitting the...
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- Daniel
- Creación 27 de julio de 2022 21:58
- 0 votos
Daniel hizo un comentario, 7 de julio de 2022 02:08
Plus 1ing on this issue our as our account is being effected as well
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- Daniel
- Creación 7 de julio de 2022 02:08
- 1 voto
Daniel creó una publicación, 6 de julio de 2022 19:58
Unfollow vs Following 🤔
1. Comunidad
2. Feedback - Community Forums (Gather)
Would love Zendesk to reconsider the native terminology for follow buttons. When you choose if you want to follow a post on Community/Gather (or if you are following by default after engaging on t...
- Daniel
- Creación 6 de julio de 2022 19:58
- 2 seguidores
- 1 comentario
- 0 votos
Daniel hizo un comentario, 6 de julio de 2022 19:50
Awesome, thanks Ayush I will keep an eye out :)
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- Daniel
- Creación 6 de julio de 2022 19:50
- 0 votos
Daniel hizo un comentario, 5 de julio de 2022 20:34
Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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- Daniel
- Creación 5 de julio de 2022 20:34
- 0 votos