Andrew J
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Última actividad de Andrew J-
Andrew J hizo un comentario,
Comentario oficial Go into Admin > Views > Add a View. You can check for the keywords in the description as below. If you also want to check for in the title you will need to jump through another hoop (use a trigger ...
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Andrew J creó una publicación,
Can we hide custom user fields?
RespondidaJust wondering how we hide custom user fields from agents and end users. We are using some that are just clutter and informational for the admins... Any ideas?
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Andrew J hizo un comentario,
@Jacob, great tutorial!
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Andrew J creó una publicación,
Temporary high contrast styling for ticket tabs
To achieve higher contrast for agent ticket tabs tempororily (this only lasts until you refresh the page or change it) Using Chrome - and not using multiple agent tabs. Final Result - Dark Tabs! ...
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Andrew J creó una publicación,
Up-spec your C-Sat with Mr. Smiley and Mr. Sad!
We've recently made some modifications to our C-Sat automation. This is how the new email looks... Want to know how? If you haven't already - activate 'Customer satisfaction surveys' (info h...
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Andrew J creó una publicación,
Removing ALL CCs from a ticket via a Trigger/Target
Zendesk Note: This tip was submitted by a member of our Community and is not officially supported by Zendesk. Please read this article for more information. _______________________________________...
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Andrew J hizo un comentario,
Probably it is unrealistic for people to expect to write articles in their personal editor of choice, then be able to magically convert them perfectly into Zendeskian - would be nice - but murder f...
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Andrew J hizo un comentario,
Yes it worked on the front end for me. Can you post a screenshot of your html? or maybe a url? You could email it to me andj at bizstudio dot co dot nz
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Andrew J hizo un comentario,
Hello Kevin - just in case you weren't aware - Diane and I are both volunteer moderators, We are Zendesk users, but not employees. Depending on your account level you may be able to open a support...
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Andrew J hizo un comentario,
For your interest - I tried doing this directly from an upload in the article and it didnt work well - hence why I swapped to uploading as a theme asset. You could also be able to pull these from ...