Schuyler Weinberg

1. Comunidad
2. Tips from users - Zendesk Suite
3. Running triggers, automations, and reporting based on ticket SLA

This is an interesting approach to using the SLAs. I'm wondering how the SLA breach was actually used in a trigger though? Maybe I'm not following fully, but the two examples listed appear to be fo...

• Ver comentario
• Schuyler Weinberg
• Creación 8 de mayo de 2019 22:59
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Facebook Channel: Thumbs up icon from PM shows up as "See shared link"

Has there been any updates here? Now it looks like it just says "Facebook User Name" sent a message instead of a link or the image at all. It makes the team feel like there's a missed message not g...

• Ver comentario
• Schuyler Weinberg
• Creación 22 de marzo de 2021 14:39
• 0 votos