Blanca

1. Comunidad
2. Zendesk Suite Q&A
3. Whatsapp Integration - Can't Receive Messages

Hi Tayler,As we need to look into your account internally, you may continue to respond to the ticket which is currently open-11590951. My colleague, April handling your concern is from the WhatsApp...

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• Blanca
• Creación 11 de junio de 2023 13:26
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

Hi Erik, thank you for the clarification. If this is the case, I want to know more the payload you use that renders these extra spaces. I will create a new ticket 

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• Blanca
• Creación 12 de abril de 2023 13:06
• 0 votos

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Auto-reply to a customer requesting a chat when your queue is large

Hi there, Mira! At the moment, this is still a product feature. I agree that this is something that is a good way to inform your users about the large queue that your team is experiencing at the mo...

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• Blanca
• Creación 9 de abril de 2023 22:33
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

Hi there, Erik! I tried to do it on my test account on Support platform, and I was able to retain the three spaces between the letters when I sent the e-mail. Can you provide a sample on how you di...

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• Blanca
• Creación 9 de abril de 2023 20:36
• 0 votos

1. Chat
2. ...
3. Perguntas gerais sobre o chat em tempo real
4. Onde fica o caminho do visitante do Chat do meu cliente no espaço de trabalho do agente do Zendesk?

Hi there Bruno! As for your use case, this is still a product feature.  We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in ...

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• Blanca
• Creación 9 de abril de 2023 20:12
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Add "last channel used" as default reply option

Hi there Gabriela,I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting...

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• Blanca
• Creación 7 de marzo de 2023 00:08
• 0 votos

1. Agent guide
2. Customer management and profiles
3. Updating your name and profile picture

Hi there Luke,Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always.  Especially if there is a slow in the...

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• Blanca
• Creación 1 de febrero de 2023 19:03
• 0 votos