Rachel Johnsen

@... thank you!

Do anyone know the ideal dimensions for the emoticons? If we were going to use an image to rate satisfaction. 

Thank you!

Thank you Chandra!

Hey there, 

I set our agent schedules for 9am - 5:30pm, however, but I arrived there was no schedule set. When I pull data from before the schedule was set, will the new schedule apply to it? 

For example: if I set the schedule in 2020, but pulled First Reply Times from 2019, would the schedule be applied to it after the fact? 

Thanks for your help,

Rachel