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Shawn

Incorporación 13 may 2021

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Última actividad 22 oct 2021

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Última actividad de Shawn

Shawn hizo un comentario,

ComentarioGlobal security and user access

Hello,
We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them. 

Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?

Thanks,
Shawn

Ver comentario · Publicado 30 abr 2021 · Shawn

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Shawn hizo un comentario,

ComentarioHow to customize the theme of the help center

Hello,
Is this the only method to use use the APIs in the Help Center Web Widget? Looks like editorial access to header.hbs requires Pro or Enterprise level plans. Ideally from a UI and controls prospective it would seem to make more sense that admins should be able to do this via the 'Setup' tab under Channel/Widget since there is an interactive input field here but no way to save changes. Putting in a feature request for this.

Thanks

Ver comentario · Publicado 15 abr 2021 · Shawn

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