Sara

Prakruti Hindia can you please open a ticket because the offline messaging is occurring while agents are in an online state and typically seconds before the agent responds. I've double-checked the chat trigger and not sure how else to remedy the issue.

Is the "We're offline..." message supposed to display to the chatter as soon as they request to speak with an agent? I can't seem to figure out how to get that messaging from popping up to the chatter when we are Online and within our hours of operation. This is what it looks like from the customer's perspective.