Snoody McDoobles

It's crazy this is still not on the roadmap. We periodically check in on this because we'd love to switch to Zendesk, but cannot permit third party chrome plugins to do this (they've also been broken by browser or Zendesk code updates) and cannot require staff to continuously manually press the refresh button to check for new tickets.

What features has Zendesk created or improved in the past 4 years where this has not been a priority?

it's actually going on almost 4 years (at least):

 

Zendesk Support <noreply@support.zendesk.com>    
May 8, 2020, 6:03 PM
  
The article Can views be refreshed automatically? has a new comment.
Nicole - Community Manager

Hi "Snoody" - 

The product team is aware of this request and sees the value in it. However there are some heavy technical lifts that would be required in order to implement it, and because of that and since there are other ways to refresh the page, it has not been prioritized on the roadmap ahead of other more pressing issues.