Tobias Braun

We also need this feature.

Lets create a Twitter hashtag .... #ZendeskCCGate

@Petri: Can you link the workaround?

Wow thats really a shame. Zendesk this really sucks! We pay ALOT of money for your product and i think this is going to end soon.

@Jake Holman:

I like your thinking from here:

https://support.zendesk.com/hc/en-us/community/posts/203422496-Add-end-user-as-CC-via-Trigger-or-Automation?page=6#comments

But we need a quicker solution, which would be to allow us to add CC target with a text input field. Your solution takes ages.