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Richard Bailey

Incorporación 13 may 2021

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Última actividad 29 dic 2023

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Última actividad de Richard Bailey

Richard Bailey hizo un comentario,

ComentarioTicket customization

I agree that this system would be more useful if we could limit it to either certain brands, groups so the list of conditions could be tailored to different workflows without becoming too large. Maybe consider using the same nesting programming that already exists for macros, articles, etc...

Ver comentario · Publicado 02 feb 2023 · Richard Bailey

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Richard Bailey hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Hey Christine, please refer to my previous screenshot on December 5th, 2022. The Chat product is not enabled and they are still receiving the message. Here is another copy to confirm his settings. 

 

 

Ver comentario · Publicado 13 dic 2022 · Richard Bailey

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Richard Bailey hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Hey Gabriel, 

I appreciate the posts, but to clarify if your saying that the module is turned off and an agent uses multiple tabs he can get the message? I thought if the module was off and there was no license assigned it should not display for agents at all? 

Ver comentario · Publicado 12 dic 2022 · Richard Bailey

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Richard Bailey hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

So originally messaging was disabled and I did enable it to review some settings, but have since disabled it. Also the chat function is turned off for this user. Here is screenshots showing the settings I have for both messaging and the user's roles.

System Messaging setting:

Roles for the user that is reporting the pop up:

 

Any other ideas?

Ver comentario · Publicado 05 dic 2022 · Richard Bailey

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Richard Bailey hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Just updating the thread with some new details. The need for feedback from some departments became so great we have had to deploy a separate survey program just so we can pull results from both agents and non agents. Would appreciate any updates if this is now on the roadmap for 2023? 

Ver comentario · Publicado 02 dic 2022 · Richard Bailey

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Richard Bailey creó una publicación,

Publicación Q&A - Chat, messaging, and widgets

We recently deployed the Agent Workspace and have been seeing a new error message about chat becoming disconnected. Since we do not use chat at this time I would like to disable/remove this notification. Is there some instructions or advice on how to disable it?

Publicado 02 dic 2022 · Richard Bailey

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Richard Bailey hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Just putting my support on this topic. We would benefit from having the ability to CSAT agents.

Ver comentario · Publicado 17 nov 2021 · Richard Bailey

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