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Mandy at Paperless Post's Avatar

Mandy at Paperless Post

Incorporación 13 may 2021

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Última actividad 30 jun 2022

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31

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5

RESUMEN DE LA ACTIVIDAD

Última actividad de Mandy at Paperless Post

Mandy at Paperless Post hizo un comentario,

ComentarioAdditional ticket channels

These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party 

Ver comentario · Publicado 11 abr 2022 · Mandy at Paperless Post

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Mandy at Paperless Post hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

Ver comentario · Publicado 05 may 2021 · Mandy at Paperless Post

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Mandy at Paperless Post hizo un comentario,

ComentarioUsing Built by Zendesk apps

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

Ver comentario · Publicado 05 may 2021 · Mandy at Paperless Post

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