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Fredrik Tuvlind's Avatar

Fredrik Tuvlind

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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Última actividad de Fredrik Tuvlind

Fredrik Tuvlind hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi. 
We've been having problems with customers getting stuck at the end step and not being able to exit the transfer to agent "flow". Is there any way to have a callback to start over from the top again? This currently holds us back from enabling the transfer to agent step as it renders the rest of the answer bot/flow builder unusable until an agent deletes the ticket.

Ver comentario · Publicado 12 ago 2021 · Fredrik Tuvlind

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Fredrik Tuvlind hizo un comentario,

ComentarioZendesk messaging

Hi. We're having some problems with the talk to agent flow. It seems like as soon as the person presses the transfer to agent part they are locked into that flow. No matter what they do the "ticket/messaging" keeps getting reopened thus causing the customer to be stuck in a loop where they can't use the flow builder that we have set up. The only workaround that I found was deleting the conversation from the agent side. Is there any other way to do this properly?

Ver comentario · Publicado 12 ago 2021 · Fredrik Tuvlind

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