Adam Goolie Gould

+1

While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing".

There should be a nice, big, fat "End Chat" button that's not buried under a click.

Use case example:

We have multiple products, but one registration process for all those products.

Each product has it's own Orders & Sales category, and we want the common registration KB to appear in all Orders & Sales categories rather then duplicating it.

 

 

This is key functionality in building community engagement and ownership.