ugh sorry, that didnt format properly...

 

/* Replace images and text in categories*/
 if ("Category1" == "Category1") {
$(".large-main-image").css("background-image", "url('//p1.zdassets.com/hc/theme_assets/112345/123123/category1-image.png')").css("height", "351px").css("margin-top", "20px");
 $(".subtext-stronger").html("Read everything you need to know about Category 1 here!.");
 } else if ("Category1" == "Category2") {
$(".large-main-image").css("background-image", "url('//p1.zdassets.com/hc/theme_assets/16458/255345/API-pannel-new.png')").css("height", "351px").css("margin-top", "-50px");
$(".subtext-stronger").html("More stuff here!.");

Here you go:

| /* Replace images and text in categories*/ | |   | if ("Category1" == "Category1") { | |   | $(".large-main-image").css("background-image", "url('//p1.zdassets.com/hc/theme_assets/112345/123123/category1-image.png')").css("height", "351px").css("margin-top", "20px"); | |   | $(".subtext-stronger").html("Read everything you need to know about Category 1 here!."); | |   | } else if ("Category1" == "Category2") { | |   | $(".large-main-image").css("background-image", "url('//p1.zdassets.com/hc/theme_assets/16458/255345/API-pannel-new.png')").css("height", "351px").css("margin-top", "-50px"); | |   | $(".subtext-stronger").html("More stuff here!."); | |   |   | |   | } |

Hi Marci,

Yes, you would have to create a custom JS script that tells the Help Center when and how to replace text/images/headers.

Here's an example

If anyone is interested, designed a simple help center template. You can find it here: http://www.pinterest.com/pin/478929741595308761/

For companies that aren't yet big enough to use a third party provider to manage projects, the Project Management APP from Zendesk labs will come in handy.

This APP allows you to create a Parent ticket and attach multiple child tickets to it, without having to use the default Problem-Incident scenario. This also helps with analytics, allowing you to track tasks instead of problems.

Installation

• Go to Project Management.
• Click Get it and complete the process

How to use it

Creating the Parent ticket

• Create a new ticket. This ticket will be the project's parent ticket. Disregard the ticket field you created (for now)
• Once the ticket is created, on the right-hand side under APPS you will see the Project Management app.
• Click on Make a Project from this ticket.

Creating child tickets

• Access the parent ticket
• There are three options: Single Ticket, Bulk Ticket, Add existing. A Single Ticket will allow you to create one child ticket. Bulk Tickets will allow you to create several child tickets. Add existing will prompt you to enter an existing ticket ID.

All children tickets will have to be assigned to the appropriate agents/groups and all additional info entered (this process is manual.)

As tickets are worked on, the status can be viewed from the parent ticket.

Enjoy ! :)

 

I've seen this question posted quite a bit in the forums, so here is a little how-to on how to change the string for 'My Activities' in HC, as done on http://support.amilia.com

Here's how to change the "My Activities" text

1. In Guide, click the Customize design icon in the sidebar
2. Click on Edit Theme to access your template's code
3. Click the script.js file and add the following code:

//Change string for My Activities

$('.user-nav .my-activities').html(' See my requests');
$('.sub-nav').find('li').filter(":last");

As you see, this allows you to change the string to "See my requests"

Here's how to change the text in multiple languages

Follow the steps above but use this code: 

if(currentLanguage === 'Français') {
$('.user-nav .my-activities').html(' Voir mes demandes');
$('.sub-nav').find('li').filter(":last");
}

 This automatically updates the user drop-down menu and the subnav breadcrumbs as well!

Here's what it looks like!

• usernavFR.png
• usernavEN.png

The Youtube embed script would also work for this, right? But I see your approach with making this responsive friendly.

One thing that we really like about HC is adding pinned topics (now known as "Promoted articles") to our front page.

In some themes, the tag doesn't come inserted automatically. I worked with Zendesker Arnaud to figure this out!

 

Add the Handlebar to your HTML

Under Homepage, add the following

{{promoted_articles}}

 

Modify the CSS

/*
* Promoted articles
*/

.promoted-articles{
background-color:#f4f4f4;
padding:20px;
-webkit-border-radius: 3px;
border-radius: 3px;
clear:both;
}

.promoted-articles h3{
margin:0 0 10px 0;
font-weight:bold;
font-size:20px;
}

.bottomspace{
min-height:500px;
}

.main-column .form footer{
margin-top:20px;
}

This will add a section just for the promoted articles below the search bar and whatever introductory images/text you may have. 

 

Modify the text "Promoted articles" in several languages

If you wish to change the text for something else, like Pinned Topics, go to the JS tab and add the following

// Promoted topics
$('section.promoted-articles h3').text('Pinned Topics');

If like me you are handling several languages, you can do the following

// Promoted topics
if(currentLanguage === 'Français') {
$('section.promoted-articles h3').text('Sujets mis en avant');
}

 

 

For every additional language you simply add an IF condition and keep going!

 

 

• promotedarticlessection.png
• sujetsmiseenavant.png

lol @ konami code.. now i must do this!

I saw the vid after the fact, it is very helpful !