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Kelsey Hales's Avatar

Kelsey Hales

Incorporación 13 may 2021

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Última actividad 14 mar 2024

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37

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28

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Kelsey Hales

Kelsey Hales hizo un comentario,

ComentarioRouting

How do you see how many tickets are in a queue? Is all of the reporting still group based? Trying to get a feel for how this function will perform, but not seeing anything in the UI or in Explore 

Ver comentario · Publicado 14 mar 2024 · Kelsey Hales

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Kelsey Hales hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Hey, +1 to this. This basically kills any outbound call systems for the EU and the US due to GDPR and California consent recording laws. I literally can do no quality for these teams which opens up additional concerns. Please prioritize this beyond the backlog.

Ver comentario · Publicado 12 ene 2024 · Kelsey Hales

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Comentario de la comunidad Feedback - Chat and Messaging (Chat)

+1 for customizing the pre-chat form, this is the only chat product I've seen that doesn't allow a pre-chat form. being able to collect data from the customer before the chat reduces handle time considerably. being able to just change the text on the fields would be great so we can better capture first and last name instead of just 'name'. Further, since chat routing is so basic that we have to leverage departments, it would make a lot more sense for us to be able to rename that field to something accurate like language. This area has been a sore spot for a long time.

Ver comentario · Publicado 17 abr 2020 · Kelsey Hales

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