Kelsey Hales
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Actividad total34
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Última actividad
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Votos27
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Resumen de la actividad
Última actividad de Kelsey Hales-
Kelsey Hales hizo un comentario,
Completely agree with Josh. The fact I have to go to a computer, sign into Zendesk, and open the widget is not a great experience. The fact that I can't reply to the messages I get after hours beca...
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Kelsey Hales hizo un comentario,
I completely agree. 19 out of 20 tickets I put in the agent who responds to my ticket has to wait for a 'specialist' to respond. Basically, it feels like I'm talking to a T1 agent who in turn has t...
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Kelsey Hales hizo un comentario,
+1 for customizing the pre-chat form, this is the only chat product I've seen that doesn't allow a pre-chat form. being able to collect data from the customer before the chat reduces handle time co...