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Janaya Cassidy's Avatar

Janaya Cassidy

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Janaya Cassidy

Janaya Cassidy hizo un comentario,

ComentarioPerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

Ver comentario · Publicado 03 ago 2021 · Janaya Cassidy

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Janaya Cassidy hizo un comentario,

ComentarioPerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

Ver comentario · Publicado 28 jul 2021 · Janaya Cassidy

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Janaya Cassidy hizo un comentario,

ComentarioPerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

Ver comentario · Publicado 23 jul 2021 · Janaya Cassidy

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Janaya Cassidy hizo un comentario,

ComentarioHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

Ver comentario · Publicado 19 may 2021 · Janaya Cassidy

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Janaya Cassidy hizo un comentario,

ComentarioGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

Ver comentario · Publicado 05 feb 2021 · Janaya Cassidy

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