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Patrick Wilson

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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Patrick Wilson hizo un comentario,

ComentarioTicket customization

Thank your for your response. Based on your answer, I was able to device a workaround. The corrupt characters may be a more recent issue, not from the original import as I have found it in some of the newer, manually entered fields. I will have to explore this in the near future.

Ver comentario · Publicado 29 mar 2021 · Patrick Wilson

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Patrick Wilson hizo un comentario,

ComentarioTicket customization

I have a field called "Reason", this was setup 8 years ago via an import. the format is Device > model > reason. Today when adding a new model, I ended up with a duplicate menu. After really digging into this, everything looked the same on the field values.

Device - BP::BP5::Basic::Availability
Device - BP::BP5S::Basic::Availability

But I keep ending up with two menus called Device-BP. After exporting the fields, I saw the error. What was imported originally had some weird characters..

(originally imported) Device -¬†BP::BP5::Firmware::Accuracy 
(keyed in today) Device - BP::BP5S::Basic::Availability

Is there anyway to fix the old ones or type in the new ones? I don't want my team to have to have two menu choices that are the same. 

 

 

 

Ver comentario · Publicado 26 mar 2021 · Patrick Wilson

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