Búsquedas recientes


No hay búsquedas recientes

Pierre Granger's Avatar

Pierre Granger

Incorporación 13 may 2021

·

Última actividad 17 ene 2023

Seguimientos

0

Seguidores

0

Actividad total

5

Voto

1

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Pierre Granger

Pierre Granger hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Sometimes when there is no new comment you can receive a notification from an old ticket, without any helpful information, like what has been changed on this ticket which justify a new notification ?

An old/new value could be really usefull to now if it's only a minor change (change of priority...) or if there is a good reason to take a look at the ticket (assignee change...).

Ver comentario · Publicado 27 abr 2021 · Pierre Granger

0

Seguidores

0

Votos

0

Comentarios


Pierre Granger hizo un comentario,

ComentarioBusiness rules

Hello there,

Is there any way to display previous values for some fields ?
Like for example, {{ticket.priority}} vs {{ticket.previousPriority}}, so we can highlight what has actually changed in the last edition ?

Many times we reveice mails but have no idea what have changed on a ticket, so we have to go on ZD to find out.

Thanks a lot for your help !

Ver comentario · Publicado 22 abr 2021 · Pierre Granger

0

Seguidores

0

Votos

0

Comentarios