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Dan Vega's Avatar

Dan Vega

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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21

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2

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11

RESUMEN DE LA ACTIVIDAD

Última actividad de Dan Vega

Dan Vega hizo un comentario,

ComentarioReporting and analytics for help center

Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

Ver comentario · Publicado 18 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioTicket basics

I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-emoji-text-replacement-in-tickets-ua9bptxufrzo.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

I made a Minerva interactive step-by-step guide to help you walk through automatically redacting credit card numbers in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-automatically-redact-credit-card-numbers-woslgsg568p7.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioUsers, groups, and organizations

I made a Minerva interactive step-by-step guide to help you walk through seeing all your agents in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-see-all-your-agents-in-one-view-dkxun58kqyu6.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioZendesk basics

I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioZendesk Support app for mobile

I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioReporting and analytics for help center

I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 17 may 2021 · Dan Vega

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Dan Vega hizo un comentario,

ComentarioTicket management

I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Ver comentario · Publicado 06 may 2021 · Dan Vega

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