tobias.persson

Upvote on above, we dont allow end-users to log in to our supportcenter. Really love the feature but for now its not of any use for us either :/ 

This is problematic for us who uses private groups, where some agents in other groups creates tickets and add their team members as CC to follow up on these tickets.

Hi!

In old interface it was possible to drag n drop images/files when creating a new ticket.

In agent workspace it doesnt work, it only works in allready created tickets.

Alot of times we have a phonecall with the customer and needs to send them a file through email, and it takes alot of time to click the button and then identify the file and send it instead of just drag n drop.

Hello everyone,

We sincerely appreciate this feedback and would love to hear more about this feedback live. Please join us on Thursday, October 13th at 11 AM CST for our PM Roundtable on Agent Workspace. Live chat with us on what is and isn’t working with recent UI changes, your product experiences, and share your feedback directly with the product team.

The link to register can be found here. 

The team would like to know more about how different customizations can help workflows, and learn how the plans for allowing this can better be expanded for more teams. 

And also feel free to contact our Support team to learn about any possible changes already available to your accounts. 

Hi!

Just upgraded to Agent Workspace and got some things that i dont like, that i would love to see got changed.

When i transfer the ticket to another group i have to search for the group, press the group and then again press assign to the group. This means two clicks instead of just one.

Which takes alot of time from the agents.

Hi!

Just upgraded to Agent Workspace and got some things that i dont like, that i would love to see got changed.

1. Customers e-mail adress is only visible in the customer profile, would love to also have it beneth the subject as before.

+1

Hi!

Just upgraded to Agent Workspace and got some things that i dont like, that i would love to see got changed.

1. Customers e-mail adress is only visible in the customer profile, would love to also have it beneth the subject as before.

2. When i transfer the ticket to another group i have to search for the group, press the group and then again press assign to the group. This means two clicks instead of just one.

We are also having this issue, any information on when the fix will be out?