Ibrahim Aqqad

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Simon Blouner i 100% agree with you . it would be great if the summary includes the ide conversations and internal notes  

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• Ibrahim Aqqad
• Creación 10 de agosto de 2023 14:08
• 0 votos

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Gorka Cardona-Lauridsen is there a reason why custom fields data for solved tickets over a certain age are blank. i would expect the product column to show Intake and Time as a value   

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• Ibrahim Aqqad
• Creación 17 de mayo de 2023 19:58
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Zendesk Views with grouping count

i would like to add my Vote to having this feature.  it will provide visibility to managers and ticket assignment  

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• Ibrahim Aqqad
• Creación 4 de marzo de 2022 14:58
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Limited functionality for bulleted and number lists in Support

up voting this request 

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• Ibrahim Aqqad
• Creación 5 de junio de 2021 12:05
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. GDPR - Ticket Redaction on closed tickets

this all comes down to the ability of updating closed tickets. i am sure this is a prerequisite to be able to then redact information. here is a link to the ability to update closed tickets feature...

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• Ibrahim Aqqad
• Creación 5 de junio de 2021 12:01
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

adding my vote to this 

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• Ibrahim Aqqad
• Creación 5 de junio de 2021 11:51
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

at least make this possible Via API. it should be straight forward to implement this via API

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• Ibrahim Aqqad
• Creación 5 de junio de 2021 11:49
• 9 votos