Ken Taylor

Yes, this is absolutely mad.  I hate to be excessively harsh, but I really feel like we'd be better off if you just sacked all the ZD devs.  For at least the last year, every single change made has been negative, making our process flow worse - we'd be better off if no "new development" had been done at all.  Meanwhile, not a single urgently needed actual new feature has gotten any attention at all - all the effort has been spent in removing useful, necessary features and making our lives worse.

@Bruce you say you have not switched to Agent workspace, how did you accomplish that?  ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?

Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change.  Who came up with that gem?  The vast majority of the time that multiple tickets are open at once, the are all for the same requester, and now they're impossible to tell apart.  Madness.

Yes, we have the same issue.  We'd also need the ability to split several ticket comments into separate requests.