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Jen Ma

Incorporación 16 may 2021

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Última actividad 17 nov 2021

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Última actividad de Jen Ma

Jen Ma hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi! I was wondering has this feature being released yet or is still only EAP.

Ver comentario · Publicado 17 nov 2021 · Jen Ma

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ComentarioSetting up Zendesk Guide

Hello Cheeny,

I have set up a total of 5 help centers already that is available to everyone and they work as expected. I do not receive any errors when submitting a form on these help centers.

I am setting up 2 new help centers that will require end-users to log in. The help center can be accessed, but when I complete the form I get the error page. They have been activated already. The ticket is successfully created and it shows up in our support center, but when you check the end-user profile, it shows that end-user doesn't have any tickets requested. Why is this happening?

Ver comentario · Publicado 18 oct 2021 · Jen Ma

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ComentarioSetting up Zendesk Guide

Hi Dave,

I have a unique situation. I have over 5 brands in my Zendesk environment. The 5 brands are accessible to anyone. It is set up that way under the end-user general setting.  Now I have two brands that I would like to set up restrictions for. I tried to set up these settings on the help center level, but when I try to submit a ticket, it said the ticket was submitted, but I also was directed to an error page.  I am not sure what is going on. Do you have any advice for me?  Thank you.

Ver comentario · Publicado 18 oct 2021 · Jen Ma

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Comentario de la comunidad Feedback - Help Center (Guide)

I would like to remove the sign-up option on the sign-in page (highlighted in the screenshot. We are using this help center for internal use only. We do not want anyone to have the ability to sign up. We will add all the end-users and provide them with a password or an option to change their password. Is this possible?  I tried to use CSS sheet in my theme, but realize that the CSS theme sheet is not attached to the sign-in page.  If you are going to suggest the SSO route, can the SSO route be tied to each brand? We have about 6 other brands that we manage on the same Zendesk account. We want our other 6 brand help centers to be available to anyone. We hide our submitting options on our help centers for those brands.

 

Here is a screenshot:

Ver comentario · Publicado 18 oct 2021 · Jen Ma

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ComentarioTicket customization

@... - Thank you for your help! I added it to the agent signature block under the brand and it showed up in the ticket, but it didn't show up in gmail. Can you tell me why? The file size is 15.3 kB.

Thank you!

Ver comentario · Publicado 15 oct 2021 · Jen Ma

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ComentarioTicket customization

@... Thank you for the suggestion, however, we are not looking to purchase an app to solve this issue. We would like to do it natively in Zendesk.

Ver comentario · Publicado 15 oct 2021 · Jen Ma

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ComentarioTicket customization

Hello! We have enterprise support and we are looking to customize our agent signature. We have multi-brand enabled as well. We would like to add each brand logo to the agent's signature. If our logo is hosted in our help center on Zendesk. How do we add it to the agent's signature?

Ver comentario · Publicado 07 oct 2021 · Jen Ma

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ComentarioSalesforce integration

Thank you Dwight! Thank you for the quick response! I reviewed the article and also the syncing data from Zendesk to Saleforce. I noticed that the article only talks about how to sync Zendesk data to Case Custom objects. Is there a way to sync it to Saleforce custom objects? Our other vendor doesn't use Case Saleforce custom objects.

Ver comentario · Publicado 11 jun 2021 · Jen Ma

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ComentarioSalesforce integration

Is it possible to map Zendesk tickets to custom objects in Salesforce using the Zendesk Saleforce native app? 

Ver comentario · Publicado 11 jun 2021 · Jen Ma

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