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Justin Near's Avatar

Justin Near

Incorporación 16 may 2021

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Última actividad 27 ago 2024

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Última actividad de Justin Near

Justin Near hizo un comentario,

ComentarioTicket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

Ver comentario · Publicado 27 ago 2024 · Justin Near

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Justin Near creó una publicación,

Publicación Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

Publicado 29 feb 2024 · Justin Near

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Justin Near hizo un comentario,

ComentarioUsing help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

Ver comentario · Publicado 11 jul 2023 · Justin Near

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Justin Near hizo un comentario,

ComentarioTicket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

Ver comentario · Publicado 27 jun 2023 · Justin Near

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Justin Near hizo un comentario,

ComentarioExplore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

Ver comentario · Publicado 29 sept 2022 · Justin Near

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Justin Near hizo un comentario,

ComentarioExplore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

Ver comentario · Publicado 26 sept 2022 · Justin Near

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Justin Near hizo un comentario,

ComentarioExplore recipes

How do I show only one user per organization, the one with the largest number of tickets?

Ver comentario · Publicado 18 sept 2022 · Justin Near

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Justin Near hizo un comentario,

ComentarioTicket management

How do you remove the flag "This ticket is flagged as a potential risk"?

Ver comentario · Publicado 25 jul 2022 · Justin Near

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Justin Near creó una publicación,

Publicación Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

Publicado 23 jul 2022 · Justin Near

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Justin Near hizo un comentario,

ComentarioBuilding reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

Ver comentario · Publicado 10 jul 2022 · Justin Near

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