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Marko Lukač

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Última actividad de Marko Lukač
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    Marko Lukač hizo un comentario,

    1. Agent guide
    2. Ticket basics
    3. About the Zendesk Agent Workspace

    As someone who also does B2B support, I also agree that the new ordering of messages in tickets in the new agent workspace (oldest on top) is slowing down our productivity. Most of the other featur...

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    • Marko Lukač
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    Marko Lukač hizo un comentario,

    1. Comunidad
    2. Feedback - Ticketing System (Support)
    3. Customize Agent Workspace

    Hello, My organization also uses Zendesk for B2B support and the only channel we use is email. We would also appreciate to have the option for a more "email-like" flow of communication in a ticket,...

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    • Marko Lukač
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    • 6 votos