Tom Lightbody

Nice one Joe.

I've just set up a virtually identical one for us, but as an automation instead of a Trigger. That way the user can digest for 24 hours (or whatever) before being asked for feedback, and also they won't be bombarded with "Ticket Solved" emails at the same time.

It all depends what you want I guess - you could even merge the two triggers (feedback request and ticket solved) into one for any such cases which stemmed from bad feedback.