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Lisa Grant's Avatar

Lisa Grant

Incorporación 22 oct 2021

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Última actividad 10 feb 2023

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Última actividad de Lisa Grant

Lisa Grant hizo un comentario,

ComentarioTicket customization

I am also unable to see this new feature. We are on the Professional plan so not sure why I don't see the ability to enable.

Ver comentario · Publicado 01 feb 2023 · Lisa Grant

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Lisa Grant hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

This change is truly HORRIBLE. Lack of complete common sense. Now I need to take 10 steps to complete ONE simple task related to Support. Hopefully they will add back soon some key elements like they did with Explore.

Ver comentario · Publicado 08 mar 2022 · Lisa Grant

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Lisa Grant hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Honestly shocked reading this thread. I don't understand how Zendesk STILL doesn't have this feature. As Zendesk users, we know first hand what it means to service customers. This is a basic and IMPORTANT function that is missing for your CUSTOMERS. Content Blocks don't even remotely solve the issue we are facing. And it's quite embarrassing that Zendesk still hasn't figured this out. Please save the generic reply and just add this to the product roadmap for the NEAR FUTURE. Otherwise at some point people will get tired of waiting and this thread will soon become a thread on what platforms other than Zendesk have this ability.

Ver comentario · Publicado 03 mar 2021 · Lisa Grant

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