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Dan Potts

Incorporación 16 oct 2021

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Última actividad 30 mar 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Dan Potts

Dan Potts hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Quite possible, Carsten F.

Thanks! That's very nice of you to offer. My team and I will be able to work through it, no problem ;) 

Thanks again for your message!

Ver comentario · Publicado 30 mar 2022 · Dan Potts

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Dan Potts hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks Carsten! Understood. Is it something that you have on the roadmap or any inclination to ever release as part of your product?

Ver comentario · Publicado 23 mar 2022 · Dan Potts

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Dan Potts creó una publicación,

Publicación Feedback - Ticketing system (Support)

I see that when I "Get Help" from within Zendesk Support, a help bar displays where I can search HC topics before submitting a request. I'd like to make use of the same feature. I reached out to an agent of yours and they notified me that this isn't a feature that you offer to your customers.

It would be awesome if I could add this to my application so my customers could benefit fromt this workflow.

Thanks!

Publicado 22 mar 2022 · Dan Potts

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Dan Potts hizo un comentario,

ComentarioAccounts and billing

Thanks for your acknowledgement and response, Brett.

I've received a response off of the ticket you logged and I'm now waiting for an AE to reach out to me. With any luck, that will happen promptly. In the future I will attempt the Chat channel when I require immediate assistance.

Ver comentario · Publicado 01 jul 2021 · Dan Potts

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Dan Potts hizo un comentario,

ComentarioAccounts and billing

Thanks Brett, that's much appreciated. What is your first response time because including your ticket, I've now submitted three in the last 24 hours with no response.

You have been very responsive, but it seems that the team that handles tickets is not. Furthermore, I have another case that's been open since April which has had astonishingly poor follow up from the Zendesk Support Team. If I didn't follow up regularly myself, I think the team would just ignore it until I go away.

For a company that provides Support technology, I have to admit that the service is the worst I've ever experienced.

Ver comentario · Publicado 01 jul 2021 · Dan Potts

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Dan Potts hizo un comentario,

ComentarioAccounts and billing

Hi Brett,

Thanks for your response. I can navigate there and I'm trying to change my subscription to the Suite Growth plan, detailed here. I am not seeing this as an option. Please see the screenshot of my available options.

 

 

Ver comentario · Publicado 01 jul 2021 · Dan Potts

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Dan Potts hizo un comentario,

ComentarioAccounts and billing

I changed my subscription and it looks like I've been enrolled in the old Suite Plan, not the new one. I don't even see the option to select 'Suite Growth' under subscription settings.

I was told that changing the plan could be done in my subscription settings. Please direct me to how I can change to the latest Suite Growth plan.

Ver comentario · Publicado 30 jun 2021 · Dan Potts

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