Tj

Does anyone here know if freshdesk has this kind of functionality?  I have seen them pop up a few times because some said they have more options....   Has anyone tried it out?

It would REALLY help if I could add a cc of my choice to tickets via triggers...   This is now nearly 2 years since this topic has been updated by a rep... I need to cc and email specific individuals, vendors, sales reps, etc when tickets fields are set to certain values.  This is pretty important to us getting timely responses to our clients.