Francis Morissette
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Resumen de la actividad
Última actividad de Francis Morissette-
Francis Morissette hizo un comentario,
@AMIE Zendesk uses a custom Sunshine integration for the chat widget, I'm not sure this feature is compatible with that, that would explain why
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Francis Morissette hizo un comentario,
This has also been happening to me in my instance, and I'm the only agent. It's been a few months since this started, sometimes I will submit the change, not notice it, only to see an hour later th...
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Francis Morissette hizo un comentario,
Prakruti Hindia It seems that the email is not carried over from the JWT to the created profile when Messaging with authentication is enabled. The external_id does show, but the email is not added ...
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Francis Morissette hizo un comentario,
@Prakruti, please open a ticket then, because I have a screenshot of the message being sent to the Facebook Messenger channel and that is not expected
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Francis Morissette hizo un comentario,
The "request email for continuous conversation" action works. However, it is sent in ENGLISH to a French workflow (in Messaging, on Facebook Messenger for instance), how can we force French for our...
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Francis Morissette hizo un comentario,
Q2 2021 is already long past :) Also, typo on the last "Limitations" headline.
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Francis Morissette hizo un comentario,
I've now been able to add the "request email" action in the chat trigger, however the option is still missing for continuous conversations in Admin>Tickets. Also need to mention that the message re...
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Francis Morissette hizo un comentario,
There is no recording for the Messaging Q&A at the link you wrote.
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Francis Morissette hizo un comentario,
Hi, maybe a note in the future would be great!
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Francis Morissette hizo un comentario,
It would be nice to review the formatting of this article, it's hard to read.