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Serena Galvez's Avatar

Serena Galvez

Incorporación 13 may 2021

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Última actividad 27 oct 2021

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14

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11

RESUMEN DE LA ACTIVIDAD

Última actividad de Serena Galvez

Serena Galvez creó una publicación,

Publicación Feedback - Ticketing system (Support)

When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to follow up via email. Even though there's not an email associated to that customer record. 

The agent assumes the caller received their follow-up when they didn't receive anything at all. 

It would be nice if Zendesk notified the agent when pressing Submit that there's not an email associated. Or worst case, sent a delivery failure notice to the support brand. At least they'd know the email wasn't sent. 

Publicado 14 may 2021 · Serena Galvez

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Serena Galvez creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

On the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.

Publicado 18 abr 2021 · Serena Galvez

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Serena Galvez hizo un comentario,

ComentarioCreating dashboards

How do I multi select groups or brands on the live data filter?

Ver comentario · Publicado 15 abr 2021 · Serena Galvez

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