Kalei Libby

This would also help me because I have a small team and am wanting to see how long and at what times our agents are not logged into Talk in the Online status. This would help me see if there were changes I could make with scheduling. I'd also like to be notified when all of my agents are in an Away or Offline status to make sure there is coverage.

This feature would still be very helpful. We have a small team and would like to be able to auto-assign new incoming tickets, but show the status as NEW so that people can differentiate between tickets they are already working and new ones that need a response.