Dinesh Korgaokar
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Última actividad de Dinesh Korgaokar-
Dinesh Korgaokar hizo un comentario,
Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks
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Dinesh Korgaokar hizo un comentario,
Currently Zendesk don't have API to invoke/execute webbook.
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Dinesh Korgaokar hizo un comentario,
hey, https://yourdomain.zendesk.com/api/v2/triggers.json?include=usage_1h,usage_24h,usage_7d,usage_30d&active=true&category_id=<id> this worked for me.
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Dinesh Korgaokar hizo un comentario,
Hey, There no event in app you can trigger when ticket is created. but you can load all the details when agent opens the ticket without clicking on app. you can trigger the app on load of ticket. ...
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Dinesh Korgaokar hizo un comentario,
Hello Kate, can you try cors: true option in request for making cross-origin HTTP requests Thanks,
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Dinesh Korgaokar hizo un comentario,
Hello Marci, you can try below CURL command curl -k "https://<zendesk URL>/api/v2/organizations.json" -H "Content-Type: application/json" -v -u <email>:<password> -X GET Thanks
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Dinesh Korgaokar hizo un comentario,
Hello Nik, one solution I can suggest using schedules. you can use multiple schedule to set time. Check in trigger if any update to ticket is within schedule and notify the agent group. https://su...
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Dinesh Korgaokar hizo un comentario,
the problem ID is important to be notified to the agent which problem is linked to the ticket. Zendesk is missing this logic, need this ID in trigger available.
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Dinesh Korgaokar hizo un comentario,
Hello Chris, i didn't upload the file separately using api. added the blob of image in the html body and uploaded. it auto uploaded the attachments.
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Dinesh Korgaokar hizo un comentario,
hello Chris Green, faced similar issue. the solution worked for me is adding image blob to the <img src="image blob">. this seems auto uploads the attachments for me.