Gwyn Mabo
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Última actividad
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Resumen de la actividad
Última actividad de Gwyn Mabo-
Gwyn Mabo hizo un comentario,
We're starting an overhaul of our Help Centre structure, and have over 1500 articles. It's going to take an extremely long time to manually move each one to the correct section and category. It'd b...
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Gwyn Mabo hizo un comentario,
I have raised a similar issue to support as mentioned here - I have a blank category.
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Gwyn Mabo creó una publicación,
Guide: Attachments in Articles
Hi all, putting this out there in case anyone has found a way of doing this. Before I became manager of our knowledge base, there were a lot of PDF versions of our articles attached to the article....
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Gwyn Mabo hizo un comentario,
Hi Dane, that provides the overall figure, and a breakdown by number of tickets per agent. But I need the percentage for each individual person. When different people do a different number of ticke...
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Gwyn Mabo hizo un comentario,
Hi Gorka, thanks for your post! Here's my thoughts on what would work best for our business: Background colour, text colour/font etc for sure and the ability to add an image or icon would be helpf...
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Gwyn Mabo hizo un comentario,
This would be a very welcome edition - agree that it should be built in without needing to custom code or purchase another product/design service.
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Gwyn Mabo hizo un comentario,
For Knowledge Capture activity by agent, it says it includes 'the percentage of their tickets that used Knowledge Capture' but I can't see this figure in the example above, or on my own dashboard? ...
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Gwyn Mabo hizo un comentario,
Hi Chandra, didn't realise you're a user like me, sorry about that! Thanks for your helpful post! However, my query is about when end users fill in the form through our Contact Us page, rather than...
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Gwyn Mabo creó una publicación,
Heatmaps of user interaction with Knowledge Base
I'm looking for ways we can look at how to improve our articles. I'm looking at heatmaps of user interaction with our knowledge Base homepage, and on individual articles. Does anyone have a 3rd par...
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Gwyn Mabo hizo un comentario,
Hi Chandra Robrock, I was advised that this isn't possible by your customer support team via email ticket - they advised me to post my feedback here. I can see in the article you can set up differe...