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Annamarie Jackson's Avatar

Annamarie Jackson

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Annamarie Jackson

Annamarie Jackson hizo un comentario,

ComentarioSetting Guide roles and permissions

How can I check the Visible to for ALL of my articles. I am getting reports that a few of my articles are not Visible to as they should be, so I would like to check them all, but I don't see Visible to in the Filters available for Manage Articles. How can I view that for ALL Articles in bulk?

Ver comentario · Publicado 01 abr 2021 · Annamarie Jackson

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Annamarie Jackson hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Thanks, Augusto, I will look into this. This sounds like just what we need!

Ver comentario · Publicado 16 mar 2021 · Annamarie Jackson

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Annamarie Jackson hizo un comentario,

ComentarioUsing themes and customizing your Help Center

How many sections can I add to a category? I notice that when I add a section within a section, Zendesk does not display the section titles within the sections, which is, to be frank, not useful. How can I show a list of sections within a section so that users know they're there?

Ver comentario · Publicado 12 mar 2021 · Annamarie Jackson

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Annamarie Jackson hizo un comentario,

ComentarioUsing the knowledge base in Help Center

What's the difference between "Needs Verification" and "In Progress"? (and what is each setting on the article waiting for to move it along to publication?)

Ver comentario · Publicado 08 ene 2021 · Annamarie Jackson

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Annamarie Jackson hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi Monika,

My first impression is: "Wow, you're taking away a feature!" Sure, AI could get it better, but it's useful to see how close the AI gets. It's a start....a "cue."

Couple questions?

1. Why is taking away a feature called "modernizing"? "Modernizing" often implies an improvement. What is the "improvement" and what is the benefit?

2. You say "instead of directly recommending articles." Are you "indirectly" recommending articles somehow? If so, I'd like to know, because it sounds like I'll have to guess about the articles you're recommending once the feature is "modernized."

I'm a tech writer, and I want to maximize the articles available to our clients and to our support, so recommended articles is what I look for. Knowing associated articles help understand our findability.

I wouldn't mind having related support tickets on top of the current feature. Could it be configurable as to which you'd like...tickets or guide articles?

Ver comentario · Publicado 07 ene 2021 · Annamarie Jackson

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