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Rolf Woolen's Avatar

Rolf Woolen

Incorporación 13 may 2021

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Última actividad 18 jul 2024

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Última actividad de Rolf Woolen

Rolf Woolen hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.

 

Ver comentario · Publicado 17 jul 2024 · Rolf Woolen

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Rolf Woolen hizo un comentario,

ComentarioPublishing and sharing dashboards

Is there a way to share a dashboard without having it send an email? 

Ver comentario · Publicado 05 jul 2023 · Rolf Woolen

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Rolf Woolen hizo un comentario,

ComentarioGlobal security and user access

For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?

Ver comentario · Publicado 08 mar 2023 · Rolf Woolen

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